Business VoIP for Car Dealerships
The customers, here, must not be placed in a queue to wait for their call to be attended rather it should be attended without any delay. The VoIP calling features are exactly what really suit to the car dealers.
The main purpose of these VoIP features is to facilitate the sales of the car dealership enterprise and this purpose can be achieved through the use of the state of the art VoIP services. The ‘find me, follow me’ feature best suits these people as they are most busy in their dealings outside the office or in their test drives.
The automotive salesperson has not much time on the phone. The above mentioned feature of ‘find me, follow me’ allows a salesman to be anywhere and still be able to attend a call.
Cost Saving Features
The conventional telephony did not allow a salesperson to be available to his customers all the time. At the most, the operator or the receptionist might transfer the customer’s call to the salesperson’s desk which, in its turn, might have been empty due to the salesperson’s absence from there.
This must result in the loss of sales. But the use of VoIP telephony permits the salespersons to go anywhere and there calls will follow them wherever they are and what ever type of phone they are holding.
Find me, follow me customization
The ‘find me, follow me’ feature is really a blessing for the salespersons but it may become unintelligible on holidays and week-ends. The salesperson may be found and called even when he is at home through his cell phone but it doesn’t suit on off-days. The facility of the customization of this feature is available for the customers so that they are able to relax on their off-days without any trouble from the office. Thus, after customization cahnges, their calls are not routed to their cell phones.
Another VoIP feature that is of most benefit for the car dealership business is the option of auto attendant. The job of an attendant or a receptionist at a car dealer’s office is of great importance as he is most of the time busy in receiving, routing and answering calls.
If his job is assigned to a VoIP based auto attendant then he can turn his attention to some other important tasks and the auto attendant will be able to attend and route the calls to the appropriate locations.
The recent VoIP auto attendants are able to take commands by the pressing numbers from the telephone sets or directly by the voice commands to route the callers to their desired locations.
The VoIP technology has great advantages for the car dealers not only in better services but also in reduced cost. This economy of recession may benefit from the reduced communication cost due to the VoIP systems.
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