PBX (Public Branch eXchange), applies to telephony switchboard hardware.  The PBX is used to route an incoming phone call to a varying extension. Usually, such hardware is reserved to a company’s utility room, but considering the advance in technology these contraptions don’t need to actually be on-site anymore.

When a phone call to a customer is connected by a hosted PBX service, the call is directed to the company’s location, handled by their hardware, and delivered to your phone extension. Basically, a hosted PBX provides you with a superior call routing service- without worrying about any of the technical issues- due to the service being hosted by somebody other than you.

Benefits of a PBX Service

There are several other perks to enjoying a PBX service besides just having your calls routed, though.  Examples include supervising holds and transfers, allowing several people to be reached from a single business line, and managing incoming calls not instantly picked up.  An advanced PBX system can easily take care of all of your voicemails, faxes, conferences, and call records, that regularly go to the first accessible person in a particular department.

One good thing to consider is the fact that a hosted system, you don’t have to worry about any up-front fees burning a hole in your pocket just to buy the hardware.  You need not stress about any additional fees to change your hardware either.  Dissimilar from traditional services, hosted PBX makes advanced technology readily accessible to any type of business.

I've listed a few of the services provided by the various hosted PBX providers, so now I am going to compare two of the most successful providers for you.

Virtual PBX

Boasting high-end customer service, reliability, and some amazing features- you can see why I chose Virtual PBX first. Prices are relatively fair compared to other providers, and VPBX proposes the most for your money.  The ACD queues do everything a queue is supposed to, not just the average hunt groups. Countless businesses seek value in good queues, so this is pretty major.  Whether you have a large company, or a more humble one, you can benefit from the cheap, full service Virtual PBX has to offer.

FreedomVOICE

You may be charged for incoming and out-going calls, so rates can become exceedingly high for large-volume or full feature settings. FreedomVOICE does provide a concrete system and decent service, so if you fit my previous description, then you might have found what you were looking for. This is also the only company advertising recordings of every inbound call- beginning at $50/month.

So there you have it, the ins-and-outs of a hosted PBX Service what its providers can offer. I hope that I have assisted you in making the right choice for your business.