The Power of Vocalcity PBX Solution

The benefits of Vocalcity were many in this case. The service was easy to use, advanced features were offered and it also projected a large professional company image to Nationwide Equity’s potential customers. The Vocalcity provided flat 800 number service that served into enhancing the company images at a really lower and fixed cost. And the Vocalcity PBX solution delivered excellent VoIP call quality and reliability for the Nationwide Equity.

Nationwide Equity is a mortgage, banking and brokerage firm which provide clients access, to loan instruments ranging from commercial to residential. The company is expanding out to all the 50 states of US now. But as always in case of expansions, its branch offices were suffering from growing pains due to old phone systems.

They had no advanced facilities like VoIP conferencing and internet conferencing. They were also missing out on wireless VoIP which the Vocalcity is soon going to incorporate. So the Nationwide Equity made it its priority to change it all and then switched to Vocalcity hosted PBX system.

The great advantages provided by the Vocalcity placed it a notch above the company’s old telephone service.

- It costs a lot less than the older service and the lower costs mean Nationwide Equity can plan for their own expenses. The branch office actually saved a staggering 70% on its monthly phone and it availed the benefit of an 800 number service at flat rate prices.

- The call quality is always excellent and most of the customers can’t distinguish between the VoIP and traditional phone lines.

- The Vocalcity plug-n-play capability also got helped Nationwide Equity to start operations instantly after receiving the phones. And this also ensured fast and efficient turnaround on questions from the customer support of Nationwide Equity.

- The Vocalcity delivered enterprise quality and features.

The Vocalcity is the leader of hosted VoIP services and it provides unmatched value, ease-of-use, and plug-n-play installation. Now the Nationwide Equity staff is extremely happy with the Vocalcity PBX solution.

The business expense was predictable because of the flat rates and the quality was exceptional. They company officials didn’t have to worry about the number of minutes they spent on phone with their customers.

The features such as on-hold music, voicemail via email and VoIP conferencing were a huge hit and Nationwide Equity could take the advantage of these features easily with Vocalcity PBX hosted solution. It also boosted their customer service. The technical problems in Vocalcity PBX hosted solution were really rare and usually the call backs are extremely fast and helpful in solving the problems on the spot.

The Nationwide Equity is thinking about expanding with five new extensions and they are assured of high quality professional service from the Vocalcity PBX hosted solution.