Why Vocalocity for Bluetrack?

This service had a superior elasticity and convenient utilization feature than the previous system; it also received an enhanced and consistent VoIP quality. Bluetrack was able to reduce its phone expenses up to 77%. There was also a significant improvement in the quality of the service they could provide to customers.

The Bluetrack Inc is a company based in New Jersey. It is a major manufacturer and distributor of LED promotional items and stress balls. Famous organizations like Walt Disney, Boeing airlines, and Southwest aircraft deploy its innovative products.

The organization is motivated by a mission of excellence, to exceed the expectations of the customer and that's why it is the leading pioneer in its market, today. It has to survive in a highly competitive business. It was not easy to pay for the expenses due to the pricey service plans.

It was not very flexible and did not offer the option of scalability. Bluetrack wanted to push ahead of its competitors and maintaining the edge. The management team always looks for cost-effective methods to reduce the expenditure. They were forced to look for a different phone system because the existing 800 number service which they had required to create expenditure and reduce overheads.

The CEO of Bluetrack decided opt for a VoIP phone service which could operate cost effectively and required it to provide services like 800 numbers, personalized extensions, tailor-made outgoing greetings and messages, and on-hold services.

They discovered that Vocalocity PBX provides top-notch VoIP service, along with 800 number supports. Bluetrack obtained the phones and installed Vocalocity PBX service, instantly.  Now it enjoys a sophisticated and convenient phone system with features like VoIP and web conferencing, call lists, pleasant music while the customer is waiting, and on-hold along with three simultaneous connections per phone.

Quality and reliability provided by Vocalocity was much better than the previous service. Service provided by Vocalocity surpassed the expectations of the management of the Bluetrack. The board is happy because customers do not complain about the quality of their service anymore which results in satisfactory client dealings.

The biggest advantage of purchasing and using Vocalocity hosted PBX service was that there was a reduction of 76% in expenses without a compromise in quality of service, accessibility and flexibility.

Future Plans:                                                      

Now The Bluetrack plans to expand its business and plans to add a vendor line to its key business. Edition and dropping of extensions can be done on the fly. Internet conferencing is one of the many advanced features which can be provided by Vocalocity.

The Bluetrack is so happy with the services provided by Vocalocity PBX that it has decided to establish a permanent business relationship to continue availing its outstanding services.