Vocalocity PBX

The resolution to this dilemma came in the form of Vocalocity PBX, a professional PBX office phone solution. Kevin J. Brooks, an Information Systems Technician, from Fox Creek Leather Company says that Vocalocity PBX allows them to maintain smooth one-on-one relationship with their clients irrespective of heavy call flow.

He further says, Vocalocity PBX with its astounding modern features adds value to their business.

The benefits of this office phone solution are remarkable. It links clients to the company employees in an appropriate user-friendly style, and provides voice mail for after business hours communication, music for when clients are on hold and direct lines for callbacks. It helps the business grow cost-effectively, increases proficiency, and can handle call volume and staff, while maintaining customer satisfaction.

You can make an impression on customers with your company’s image as it provides the latest features which help employees be at their productive best.

The company is located in the Blue Ridge Mountains in the state of Virginia and administered by a family. Fox Creek Leather is famed for offering superior quality leather for motorcycles at competitive rates.

It prides itself of the brilliance and artistry of its items and of the quality of customer service provided by it. It likes to maintain personal and individual customer rapport.

One-third customers of the company arrange their orders over the phone. The company prefers to use telephone for general communication with their customers.  Further, the company wants their customers to talk to a person over the phone, and not a robot.

They also wanted features like individual voicemail, direct- dial telephone numbers, and scalability for sustaining expansion but the telephone arrangement used by the company was obsolete and expensive.

Fox Creek Leather then decided to switch to VoIP services to trim down costs and maintain a competitive edge but the internal system they originally set up did not fulfill their expectations. Then they did a lot of market study and finally chose Vocalocity, which helped Fox Creek Leather at each stride of the implementation and configuration.

Fox Creek Leather discovered that Vocalocity PBX solution was easier to employ, had a better structure, and was better at the job than the old system. The company has been able to take drive customer service to a new level. If a customer has already spoken to a representative, he can directly get in touch with him again on the extension, without going through the whole procedure again.

After making this informed decision and moving to Vocalocity, Fox Creek Leather can develop its business with simplicity. It now welds the power to employee supplementary workforce and efficiently handles an increased call volume while keeping costs to a minimum.