The Power of Vocalocity- A Case Study of Nationwide Equity
The benefits of Vocalocity were several in this case. The service was easy to use, advanced features were offered and it also projected a large professional company image to Nationwide Equity’s potential customers. The Vocalocity provided flat 800 number service that served into enhancing the company images at a really lower and fixed cost. And the Vocalocity PBX delivered excellent VoIP call quality and reliability for the Nationwide Equity.
Nationwide Equity is a mortgage, banking and brokerage firm that offer access to loan instruments, ranging from commercial to residential. Today, the company is rapidly expanding across all 50 states of US. But as always the case of expansion is, the company’s branch offices were suffering from the growing aches because of the old phone systems.
They had no advance facilities like VoIP conferencing and internet conferencing. They were also missing out on the unique wireless VoIP. Hence, Nationwide Equity made its priority to change their phone communication system by switching over to Vocalocity hosted PBX system.
The great benefits offered by the Vocalocity hosted PBX system placed the organization into the top-bracket of financial institutions. Vocalocity solutions costs a lot less than the older service, and lower costs indicated that Nationwide Equity could plan for their future growth and expansion, conveniently. The branch office actually saved a staggering 70% on its monthly phone bills by availing the benefits of toll-free 800 number services at flat rate prices.
The call quality is excellent and customers can’t distinguish between the VoIP and traditional phone lines. The Vocalocity plug-n-play capability also facilitated Nationwide Equity to begin their operations instantly, after receiving the phone lines. Further, it has also ensured fast and efficient turnaround on questions from the customer support of Nationwide Equity.
Vocalocity delivered enterprise quality and features to Nationwide Equity. Certainly, Vocalocity is the leader of hosted VoIP services with its unmatched value, ease-of-use, and plug-n-play installation. Today, the Nationwide Equity staff is extremely happy with the Vocalocity PBX solution.
The business expense was predictable because of the flat rates and the quality was exceptional. They company officials didn’t have to worry about the number of minutes they spent on phone with their customers. The features such as on-hold music, voicemail via email and VoIP conferencing were a huge hit and Nationwide Equity could take the advantage of these features easily with Vocalocity PBX hosted solution.
It also boosted their customer service. The technical problems in Vocalocity PBX hosted solution were rare and usually the call backs are extremely fast and helpful in solving the problems on the spot. The Nationwide Equity is thinking about expanding with five new extensions and they are assured of high quality professional service from the Vocalocity PBX hosted solution.
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