What is a Hosted PBX?
PBX stands for Public Branch eXchange. A PBX device is just like a router. It is used to route the incoming calls to various extensions. It has been is use for a number of years. But, now, as the organizations are turning towards the VoIP technology, the old PBX must be replaced with the newer IP PBX or a hosted PBX technology.
What is a Hosted PBX Anyway?
The hosted PBX hardware is not at the business premises. It is actually provided by a third party, a service provider who has all the machinery installed for various organizations and businesses. A traditional PBX can route calls, manage voice mail, conferences and transfer calls, etc.
The hosted PBX can do the same jobs with more efficiency and variety and with many new features. This thing is enough to prove the supremacy of the IP PBX over the traditional PBX.
Small businesses need a cost effective solution to their communication problems. A hosted PBX is a perfect solution for their problems. Latest hardware being used by the large businesses is available to them. They can easily compete with the large businesses without having to pay much mount.
They don’t have to bother about the PBX technology or the upgrades. They are to simply contact the IP PBX service provider, pay its fee and enjoy the boundless advantages of the state of the art IP PBX technology.
A traditional PBX has been doing its job quite efficiently. It has been used to receive calls, mails, call conference, etc. It was built on business premises. It required hardware as well as the personnel to run it. But with an IP PBX, things have cleared.
Now the IP PBX can perform all these jobs along with some newer features. It can be easily integrated with the computer desktop. It can be easily controlled through a computer.
The choice of an IP PBX can lead you to a better management of your resources in the organization. It gives the opportunity to have better management over incoming fax, call conference and queuing.
IP PBX allows small businesses to flourish. They don’t have to care about the hardware, the personnel, the upgrades, software or hardware installations, etc.
Selecting the hosted PBX:
High standard hardware, high quality software, extra features, reliability, consistency in service, etc. must be kept in view. Billing is also of great importance.
Some service provider may have lesser rates but at the end of the day costs more as compared to the others, for having some hidden charges.
Beware of such PBX service providers who are not reliable and choose the best one in terms of cost, quality, reliability and competence.
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