Defining PABX:

PABXsystem emerged from the need to eliminate the traditional way of communication via the traditional phone system that required a live person to answer and route calls to the appropriate extensions.

Additionally, it was an internal system privately owned or leased by the company. With this kind of system, subscribers were limited to the number of lines to dial outside the company and even had to share a specific line, thus waiting in a long queue for minutes at a stretch. This led to loss of efficiency, time and money.

PABX(Private Automatic Branch Exchange) system is an automated version of the traditional phone system. It works in a similar fashion, without the interference of a live human voice or manual intervention.

A fine example, when you call any customer service or a technical help desk you are routed to the desired extension by simply listening to a recorded voice and then punching the extension or speaking your option.

PABX system serves three roles - establish connections between users, monitoring calls and ability to transfer calls including integration to other devices like fax machine.

For instance, instead of dialling your co-worker’s phone number, simply type their extension and you are connected.

When calling customer service department of any company, often you hear a recorded message signalling, your call being monitored. PABX system monitors calls to determine the usage and the quality of the call.

Several manufacturers of PABX system offer similar capabilities. However, with the advancement of Internet technology, manufacturers offer over the top features in addition to generic ones.

For instance, newer models of PABX system are capable of direct inward dialling (DID) and programmable speed dialling. Voice mail, call forwarding, call distribution, automatic ring backs, call hold music and night services are additional features.

How to decide which PABX system fits your bill? For businesses with 100 employees or less, PABX system is an excellent choice.

Purchase expandable equipment that can cater to a minimum of 21 extensions and maximum of up to 100 extensions. PABX system can be located at the office premises for easy and convenient maintenance and set up.

Benefits of using PABX system:

PABX system is easier to install as compared to traditional phone system. An IP PABX utilizes software to function and users, proficient in networking and computers can install and maintain an IP PABX. However, trained installer required for a specific traditional phone system.

PABX systems are easier to manage due to a web-based configuration interface (GUI), subscribers do not require the intervening of a phone technician, unlike a standard phone system.

PABX systems when integrated with the benefits of VoIP technology help businesses to saving up to 80% on their monthly phone bills.

For instances, organizations with offices spread across the globe can utilize this potent partnership and communicate between offices free of charge or at a nominal price.

Wirings are certainly cumbersome as it not only eats plenty of office space, but also becomes a harrowing experience, untangling them, especially if the share the port with a computer. With PABX system, softphones are installed on the computer that eliminates the need for extra ports to be used by the phone.

PABXsystem eliminates vendor lock in, as they are based on open SIP standards and subscribers can mix and match SIP hardware or softphone with any SIP-based PABX system, PSTN Gateway and VOIP provider to use advanced features, and add features via extension modules.

Scalability, improved customer service and enhanced profits are the other benefits of using PABX system.