VoIP Monitoring

With the voice over Internet protocol gaining immense popularity due to its digital mode, sound clarity and cheap rates, individuals and companies are opting for this mode of telecommunication to cut down on their expenses and overheads.

Though IP telephony is quite cheap, proper monitoring is required to keep it effective and trouble-free.

There are many web based VoIP monitoring software available that can help IT administrators monitor the usage of their network.

This software also helps troubleshooting like call failure, sound quality deterioration by providing instant reports, in-depth fault probing and self-configurable alerts.

All this is possible from a single web interface and hence very convenient.

The VoIP monitoring software reports give the network administrators and management a comprehensive insight into the bandwidth usage and traffic pattern over a period time helping them to estimate the effectiveness of the service.

Popular VoIP Monitoring Software Providers

One such effective software is the Avaya VoIP monitor which helps users to monitor and review quality of calls made through the Avaya network.

The software provides QoS (quality of service) data like round trip time or RTT, jitter and Packet Loss during a call session and at the endpoints.

This real time data helps isolate problems and troubleshooting. With the Avaya VoIP monitor it is possible to search endpoints active at a specified time or between date ranges.

It is even possible to narrow the search to phone numbers or network address and the QoS levels.

Avaya VoIP monitoring program also allows generating automatic alarms such as SNMP traps which can alert the user when certain levels of jitter, packet loss or RTT is reached.
 

VoIP QoS Monitoring

The success of a product or service especially in the world of telecom depends on the quality of service (QoS) provided.

Thus VoIP QoS monitoring is essential to know its worthiness of the networking in terms of transmission and error rate.

It depends on various factors like traffic flow, terminating partner network etc. The terminating partner takes the call from the Internet and delivers it to PSTN phone.

Hence it is very important to have an efficient terminating partner network so that the calls can be transmitted in good quality across different destinations.

The terminators are adjudged best depending on the number of calls the network is able to manage simultaneously, alternate methods of call transfer employed in events of call dropping or failure, types of CODECs the network supports for coding and recording, overall network setup and last but not the least, the protocol the network termination uses.
 

Cisco VoIP Monitoring System

Another effective monitoring system is the Cisco VoIP monitoring system.

Managed by Nimsoft Services Level Management, Cisco VoIP monitoring services cover Cisco Call Manager, Cisco IP and ATA phones, Cisco Gateways and Gatekeepers and Cisco routers and switches.

The software is inherently embedded into Cisco devices and is very easy to install and use.

The software runs periodic traffic simulations to analyze the network performance and service level killers like high latency, excessive jitters and packet loss. This data is then consolidated and analyzed to determine its impact.